Introduction
lotus-soar ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact details (email address, postal address)
- Property information relevant to energy assessments
- Service preferences and enquiry details
- Communication history with our team
We automatically collect certain information when you visit our website:
- Device and browser information
- IP address and general location data
- Pages visited and time spent on our website
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer service
- Process and fulfil service requests
- Send you information about our services that may interest you
- Improve our website and services
- Comply with legal obligations
Information Sharing
We do not sell your personal information to third parties. We may share your information with:
- Service providers who assist in our operations (installers, payment processors)
- Professional advisors (lawyers, accountants, insurers)
- Government authorities when required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Under Australian Privacy Principles, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Service records are typically retained for seven years following the completion of services.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
lotus-soar
42 Harbour Street
Sydney, NSW 2000
Australia
[email protected]